Meet the Family


Samantha Austin


I first began my journey as an Estate Agent when I was 19 years old, developing my sales and lettings experience working in Lichfield & Sutton Coldfield for five years.

After five productive years, I decided to challenge myself and enhance my skillset venturing to London to increase my experience in a faster-paced and more lucrative market.

I worked for Chestertons, who are an international brand in Hampstead, North London, and I enjoyed great success in the area and loved the village feel and community spirit, however, never one to shy away from a challenge, I aimed to move closer to London city centre.

When the opportunity presented itself to run a small independent Estate Agency in Tower Bridge, I relished the chance to further prove myself in one of the most competitive and demanding markets in the world.

It was during this time I diligently worked towards attaining recognised accreditation in Estate Agency, achieving the qualification in MARLA. My customers can feel reassured that they are receiving expert advice when dealing with their most valuable assets, property.

After several years of commitment to my profession, I decided I had extracted as much as I needed from working in London. I wanted a calmer pace, so I decided to move back to my roots in Staffordshire.

I was employed with Butters John Bee two years ago, working from their Stafford and Stone branches, and I developed a fantastic appreciation for Stone and made great connections with the local landlord community.

I met my co-director, Maggie Fitzpatrick, during this time and we decided to pursue our dream of running our own independent, prestigious High Street brand.

We worked hard to earn respect and the trust of our customers forging an excellent reputation, and in doing so, it allowed us to realise our dream to begin building Austin & Roe Independent Estate Agents. It's a privilege that I have also been able to include my family in the business providing a pleasant, welcoming, family run experience.

I am proud that after nearly 15 years of experience in the Estate Agency industry I can provide exceptional service for our customers.

Property is at the heart of what we do, and our office is located at the heart of the community, so feel free to visit us, and it would be our pleasure to assist you with any property requirements you have.


Maggie Fitzpatrick

Director/Property Manager

Hi, I am Maggie, the Grannie of the family and the Property Manager. I have been dealing with properties for over 30 years, from co-owning a painting and decorating business in the '80s, running a contract cleaning business in the '90s and then for the last 20 years working and managing a Letting Agency.

My expertise is ensuring the general maintenance of managed properties is performed to a high standard, working closely with a trusted network of local contractors whom I can rely on in any given situation.

Several years ago I had the privilege of meeting Samantha while working together at a previous employer. We both share the same enthusiasm and passion for delivering exceptional service to our customers, and we work so well together I now consider Samantha family.

So please feel free to visit our offices for a coffee, and a chat about any of your property requirements and like a wise old bird, I'll be happy to impart my wisdom.

Jill Austin

Jill Austin

Sales Valuer/Senior Negotiator

Hi, I'm Jill.

As you might have seen by my surname, I am Samantha's Mum.

When I was in my 20's my husband and I renovated properties until we had the children and we decided to slow things down.

This interest in property stayed with me, and I nurtured Samantha as a teenager into beginning a career as an Estate Agent as I knew she had the charisma and personality to succeed.

Eleven years ago I then had the opportunity to follow in Samantha's footsteps and became an Estate Agent myself, and it was the best career move I ever made.

I consider myself to be a sociable, people person; so the combination of my love for property leads to a satisfying, rewarding experience, especially as I get to meet new people and visit unique homes. I genuinely feel a real buzz when valuing property and assisting customers in the sales process; it becomes quite addictive!

I am elated that I have the chance to work with my talented daughter and to be a part of this enthusiastic, positive and distinguished team who will enhance my experience delivering a fantastic service doing what I love.

I hope to visit your beautiful homes soon.


Debbie Lloyd

Property Manager

I'm Debbie the Rental Property Manager here at Austin & Roe.

Although, the new 'girl' to the business I have worked in the Construction Industry for over 30 years, so whether dealing with Contractors, Tenant Maintenance issues or liaising with Landlords it feels like home.

I promise sound professional advice and exceptional customer service both of which Austin & Roe pride themselves on.

Whether you have a portfolio of properties, or a stand-alone rental please give me call to discuss your requirements via a warm, friendly and professional welcome.


Anna Baddeley

Sales and Lettings

Hi there,

I am Anna and I work in both sales and lettings here at Austin and Roe.

I started my journey here at age 16 through work experience and my love for the property market grew from there. I now have the pleasure of working full time, and am very passionate about providing an exceptional level of customer service and communication. I can help you find your perfect property.

I love what I do and I look forward to a career here at Austin and Roe, as we pride ourselves in going above and beyond for all clients.

Michelle Webster

Michelle Webster

Sales Lister

Hi there,

My interest in property first started from a young age - my parents were both in the industry and I later became to realise it was something I had a passion for.

I started my journey as a sales negotiator working in the Stafford market. I gained experience and knowledge and knew it was something I wanted to peruse. After a few years I moved to Stone as senior negotiator. This then led to my interest in valuing property. Being a people person and my love for property helped me in making it a reality.

I feel very proud to work for Austin and Roe as their values and dedication to delivering excellent customer service is at the heart of the business.


Paula Wareham

Senior Valuer

Hi Everyone,

I'm 'the Scottish one' - ;)

I have enjoyed a long career in Estate Agency working in the UK and overseas markets, I moved to this area from Spain around 6 years ago. I have worked in both sales and lettings and worked at all levels for large corporate businesses and smaller companies alike. My most recent post was with Butters John Bee where I was Branch Manager/Partner and when I heard about the position in Austin & Roe as Senior Valuer I knew it was the right move and decision for me and my family.

It's my aim to ensure that when you call us out to value your home, or use any of our services, you feel comfortable and you are assured that I have given friendly, efficient and professional property advice. We are here to support you throughout your sales or rental journey and unlike lots of other estate agents at Austin & Roe we care, we are truly the dream team!


Mary Webster

Senior Sales Negotiator

Hi I am Mary,

I am a senior sales negotiator that has worked as an Estate Agent for over 20 years, 11 of which have been on Stone's High Street.

I pride myself on offering exceptional customer service, let it be a first-time buyer to high volume sales projects. Nothing motivates me more than negotiating a sale and the job satisfaction of guiding a property sale to completion. I have always received positive feedback from customers for the fact I go the extra mile when supporting my clients and Austin & Roe share this ethos with me.

I have worked with everyone at Austin & Roe through previous employment and forged a great working relationship with everyone, so I am grateful to be part of this dream team.

Michelle Latham

Michelle Latham

Senior Sales Negotiator

Hi there,

I'm Michelle, a senior sales negotiator within the Austin & Roe family.

I have been passionate about property for over 20 years, attaining roles as an Estate Agent sales negotiator and mortgage administrator.

I adore Stone and moving here 15 years ago was one of the best decisions I ever made, so having the opportunity to continue doing the job I love while assisting the community I love is invigorating.

Austin & Roe provides me with the best opportunity to continue doing what I enjoy, and the fact we are independent means we value our customers and their best interests are at the heart of what we do.


Andrew Roe

Associate & Property Developer

Hi, my name is Andrew Roe.

I was born in Stone, and I have a proud lineage of construction and agricultural experience. I studied at Rodbaston College, qualifying with a Diploma in Horticulture. I decided to start my own business from the ground up, managing landscaping contractors and expanding into groundwork and surfacing.

Now I have been successful in business for 20 years I have begun investing in properties and developing properties while continuing to be the Managing Director of Roe Contractors Ltd.

My involvement in property development coincided with forging a productive working relationship with Samantha Austin and Maggie Fitzpatrick, who offered an exceptional level of customer service. I recognised the excellent potential in them both, and when the opportunity presented itself I was honoured to invest in the formation of a local, independent estate agent, hence the beginning of the association of Austin & Roe.

ARLA NAEA Ombudsman TDS Rightmove Zoopla Primelocation

"Fantastic service, professional, friendly, knowledgeable and helpful. Everything was discussed with us, they kept us up to date with what was happening throughout our house sale; no messing or faffing around just an excellent service and results. Highly recommended."

Kim Allan-Smith

"Great service - friendly and helpful at all times. Helpful, knowledgable staff who go that extra mile to provide a great service, with a personal feeling. If you are looking to buy, sell or rent in this area then look no further than Austin & Roe."

Matt R

"Exceptional customer service. I would reccomend Austin and Roe to anyone. They cannot do enough for you. The team are outstanding nothing is to much trouble. You are treated so well all the way through your new adventure. I would use this company again and again. I looked at my property on a Sunday and had the keys on Thursday this is exceptional service. I would like to Thank each and everyone of the team."

Hazel R

"You won't find a more professional experienced team than those at Austin & Rowe. Sam, Maggie and the team have always gone above and beyond what you would expect from an estate agent. Offering honest advice with a friendly service. I wouldn't use anyone else!"

Joe Evans

"I have, in the past used other estate agents to provide a let only service for my properties however I have to say that the professionalism shown by Sam and her colleagues has been far superior to anything experienced in the past."

Simon Fox, landlord